First Medical Protection Limited
TERMS OF BUSINESS
Effective date: 6 January, 2026
Version: 1.0
1. About Us
First Medical Protection Limited (“FMP”, “we”, “us”, “our”) is registered in England and Wales (Company No. 16393819).
Registered office: Bank House, 27 King Street, Leeds, England, LS1 2HL
Postal address for correspondence: 70 Mark Lane, London, EC3R 7NQ
ICO registration number: ZB908283
General/Privacy contact: [email protected]
FMP is an Appointed Representative of Bridge Specialty International Limited (“Bridge”), which is authorised and regulated by the Financial Conduct Authority (FCA) (FRN: 305827) and acting as their appointed representative we are permitted to arrange, deal as agent, make arrangements, and assist in the administration and performance of general insurance contracts and act as a credit broker.
2. Nature and Scope of Our Service (Non-Advised / Information-Only)
We operate on a non-advised (information-only / execution-only) basis. We do not provide advice or make personal recommendations about the suitability of a product for your needs. We will provide information about products available through our schemes and markets so that you can make your own informed decision.
We arrange and administer medical indemnity insurance and related products, primarily via Lloyd’s. We act as a Lloyd’s of London Coverholder under delegated authority as agent of Certain Underwriters at Lloyd’s of London (lead Carbon Syndicate 4747) with following markets including MS Amlin, AXIS, and Tokio Marine Kiln. Clyde & Co LLP is appointed to handle claims under policies we arrange. Premium finance (if selected) is arranged via Premium Credit Limited.
Panel/market access: we do not offer a review of the entire market. Our facilities are limited to the insurers and schemes we access through Bridge and our Coverholder arrangements.
3. Your Classification
We will classify you as a Commercial Customer (buying in connection with your trade/profession). This affects certain disclosures and cancellation rights. If you are unsure of your classification, please contact us.
4. Your Duty of Disclosure (Fair Presentation)
You must provide complete and accurate information and disclose all material facts in accordance with the Insurance Act 2015. Failure to make a fair presentation may result in claims being declined, the policy being avoided, different terms being applied, and/or premium being adjusted.
5. Our Remuneration
We are paid by commission from insurers which is expressed as a percentage of the annual premium you pay. Commission will be taken by us on receipt of cleared funds from you. Where you pay your premium by monthly installments, we receive commission from Premium Credit Limited where premium finance is arranged. We also charge a fee for administration or services and a legal service fee that is passed on to Clyde & Co LLP; we will notify you in writing of any fees before you take the policy out and confirm it in your documentation.
6. Protecting Your Money
Client money is money of any currency that we receive and hold on behalf of our clients in the course of carrying on business, such as premium payments, premium refunds and claim payments. Unless we request you to pay the insurer directly this money will be held by us as agent of the insurer, in which case any money received by us is deemed to have been received by the insurer.
We may transfer client money to another person, such as Bridge, another broker or settlement agent for the purpose of effecting a transaction on your behalf through that person. If the third party is outside the UK, the legal and regulatory regime may differ, and you may notify us if you do want your money passed to person in a particular territory. By paying your premiums you are agreeing to us holding client money in the above manner.
7. Payment of Premiums
Unless we have agreed an alternative method for you to pay your premium, you must pay your premiums on or prior to inception of the policy or within the timescale specified by us. Failure to pay premiums by the date specified may lead to cancellation of your insurances by insurers.
You may be able to spread your payment using a premium finance scheme and we can introduce you to Premium Credit Limited. You will enter a separate agreement with that provider. Failure to meet repayments may result in cancellation of your insurance. Finance eligibility, terms and conditions are determined by Premium Credit.
We will always contact you in good time before renewal to provide renewal terms. It is important that if you do not wish to renew that you inform us as soon as possible. When the payment for the contract you have undertaken is by instalments (e.g. by direct debit), some policies may be renewed automatically if you have not contacted us to confirm that you no longer require such insurance.
8. Documentation, Communications and Records
We will provide policy schedules, certificates and other documents electronically unless you request paper copies. You should review documents promptly and advise us of any inaccuracies. You must keep your contact details up to date.
9. Cancellation, Cooling-Off and Refunds
IWe will advise you whether you have the right to cancel the policy and the conditions for exercising these rights prior to conclusion of any insurance policy. Full details of cancellation rights, notice period and premium implications can be found in your policy document. Any return of premium is subject to insurer approval, deduction of any administration/arrangement fees, and any finance charges where premium finance has been used. Please check your policy wording and schedule for full terms, which prevail over this summary.
10. Premium Finance
If you choose to finance premium via Premium Credit Limited, you will enter a separate agreement with that provider. Failure to meet repayments may result in cancellation of your insurance. Finance eligibility, terms and conditions are determined by Premium Credit.
11. Market Security
We check the financial strength ratings of the insurers with whom we place your business using specialist rating agencies. We do not assess or guarantee the solvency of any insurer at any time during the contract period. If an insurer who has granted risk transfer to us becomes insolvent, any related premiums we hold for that insurer are deemed to have been paid to them and will not be returnable to you. In the event of any insurer’s insolvency, you may still have a liability to pay the premium. We do not accept any liability for any unpaid amounts in respect of claims or return premiums due to you from a participating insurer who becomes insolvent or delays settlement. You will also additionally have the responsibility for payment of premiums if you require replacement security.
12. Conflicts of Interest
We maintain procedures to identify, manage and mitigate conflicts of interest. If a conflict arises that cannot be adequately managed, we will disclose it to you before proceeding or, where appropriate, we will decline to act.
Neither us nor Bridge Speciality International Limited have any direct or indirect shareholdings in any insurers.
13. Limitation of Liability
Our entire liability in contract, tort (including without limitation negligence) or otherwise will be strictly limited to £2,000,000 in respect of any one claim or series of related claims. This limitation does not apply to liability arising from fraud, dishonesty or willful default.
14. Complaints
We aim to provide a high standard of service. If you wish to complain, please contact us first:
Complaints
First Medical Protection Limited
Email: [email protected]
Postal: 70 Mark Lane, London, EC3R 7NQ
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Lloyd’s Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Kent
ME4 4RN
Email: [email protected] Telephone: +44 (0)20 7327 5693
Website: www.lloyds.com/complaints
Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Financial Ombudsman Service Exchange Tower
London E14 9SR
Email: [email protected]
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk
15. Compensation
Bridge is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if they cannot meet our obligations. Insurance advising and arranging is covered by the FSCS for 100% of your claim if it relates to compulsory insurance. For other cases, it is covered for 90% of the claim, with no upper limit. The FSCS does not cover reinsurance, marine, aviation or transport business or credit insurance.
Further information about compensation scheme arrangements is available from the FSCS, via their website, or calling them on 0800 678 1100.
16. Data Protection
We process personal data in accordance with our Privacy Policy and Cookies Policy available on our Website. Enquiries may be sent to [email protected].
17. Financial Crime
We may ask you for evidence of your identity at the start of our business relationship. In the absence of such evidence, we may be unable to act for you. This is to help us to meet our obligations under anti-money laundering regulations. We observe sanctions legislation in the territories in which we operate. We will use information about you and others named on your policy to check information against UK and other sanction lists. We comply with all applicable laws, regulations, codes, and sanctions relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010 and shall not engage in any activity, practice, or conduct which would constitute an offence.
18. Credit Searches
Credit searches may be undertaken in connection with the provision of your insurance for example by insurers when providing a quote and when seeking payment via direct debit. Any such credit search will appear on your credit report whether or not you take out or renew a contract with them.
19. Your Responsibilities
It is your responsibility to ensure that any proposal forms or any other applications that we complete on your behalf are accurate and complete. You must also review confirmation of cover/policy documents supplied by us to you to ensure that they accurately reflect your requirements. If we have provided your documents electronically you can ask us for a paper copy. Particular attention should be paid to policy conditions, claims conditions and/or warranties (if applicable) as failure to comply may reduce or invalidate your cover. Should there be any discrepancies, you must notify us immediately.
It is your responsibility to ensure that all sums insured, and policy limits are adequate. Whilst we seek to assist in establishing and maintaining insured values and indemnity limits, we cannot accept responsibility for their accuracy.
20. Claims
In the event of an incident occurring which could give rise to a claim under your policy, you should notify us as soon as possible in accordance with your policy conditions. Failure to do so could prejudice your insurer’s position and lead to the claim being repudiated or not paid in full. When we receive notification of an incident that could give rise to a claim, we will respond promptly, explain how we will handle your claim and tell you what you need to do. We will give you reasonable guidance to help you make a claim under your policy.
We reserve the right to charge a fee for our services if you cease to be our client but wish us to handle claims on your behalf and we agree to do so.
You should be aware that insurers exchange information through various databases to help check the information provided and prevent fraudulent claims, in particular, the Motor Insurers’ Bureau (MIB) which hosts the Claims Underwriting Exchange (CUE) and the Motor Insurance Anti-Fraud and Theft Register (MIAFTR). CUE holds records on claims, whereas MIAFTR holds records on vehicles that have been written off.
21. Severability
If any provision of these Terms of Business is found to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms of Business and the remainder of the provision in question will not be affected.
22. Rights of Third Parties
No provision of these Terms of Business will be enforceable, by virtue of the Contracts (Rights of Third Parties) Act 1999, by any person other than you or us.
23. Termination of the Agreement
This agreement may be terminated at any time by mutual consent or by the other party giving 14 days’ notice in writing.
24. Entire Agreement
This TOBA along with our Terms and Conditions constitutes the entire agreement and supersedes all previous agreements, understandings and arrangements whether in writing or oral in respect of its subject matter.
25. Governing Law and Jurisdiction
These Terms of Business and any dispute or claim arising out of them are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
26. Variation
These Terms of Business apply for the duration of our agreement with you unless replaced.
We may issue a revised Terms of Business at renewal or where our agreement is terminated and replaced by a new agreement. Any revised Terms of Business will apply only from the effective date of the new agreement.
The most recent version of our Terms of Business is always available at www.firstmedicalprotection.co.uk