At First Medical Protection Limited (FMP), we are committed to providing the highest standards of service to our members and customers. However, we recognise that sometimes things can go wrong. When that happens, we want to know about it so we can put matters right and improve our service.

Our aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly.

If you have any questions or concerns about your policy, the handling of a claim, or you wish to make a complaint, you can do so at any time by contacting us:

Email: [email protected]
Post: First Medical Protection Limited, 70 Mark Lane, London, EC3R 7NQ

Telephone: +44 (0)208 1766754

Please provide your full name, contact details, and a brief description of your concern so we can locate your policy and review the matter quickly.

You can also contact the Complaints Team at Lloyd’s directly:

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA

Tel: 020 7327 5693
Fax: 020 7327 5225
Email: [email protected]
Website: www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in the leaflet “Your Complaint – How We Can Help”, available at www.lloyds.com/complaints, and are also available from the above address.